Reviews and rating
Reviews reflect user experience on Locate. The team can hide spam, insults, personal data, and controversial materials, and participants can contact support for verification.
How to complainHelp Center
Find answers to frequently asked questions or contact our support service.
General questions
What is Locate?
Locate — это платформа для поиска профессиональных мастеров и услуг в вашем городе. Мы помогаем клиентам находить проверенных специалистов, а мастерам — получать заказы.
How to find a craftsman?
Используйте поиск на главной странице или выберите нужную категорию услуг. Вы можете фильтровать результаты по городу, рейтингу и цене.
How does recording or communication through Locate work?
Open the profile of the master or company, check the services, price, duration, reviews, and available contacts. If online booking is enabled, select a service and submit a request for a convenient date and time.
Is the platform free?
For clients, searching for and contacting professionals is completely free. Professionals can use basic features for free or subscribe to a premium account for advanced options.
In which cities does Locate operate?
Locate работает во всех крупных городах Грузии: Тбилиси, Батуми, Кутаиси и других.
For clients
How can I contact the craftsman?
На странице профиля мастера нажмите кнопку "Написать" или "Позвонить". Вы также можете оставить заявку, и мастер сам с вами свяжется.
How to leave a review?
После выполнения заказа вы получите уведомление с просьбой оставить отзыв. Также вы можете оставить отзыв на странице профиля мастера.
What to do if the technician does not respond?
Try to contact the technician by another method or choose a different specialist. If the problem persists, inform us through the feedback form.
How to check the quality of a craftsman?
Обратите внимание на рейтинг, количество отзывов и портфолио работ. Мастера с отметкой "Проверен" прошли верификацию документов.
Is it possible to cancel the order?
Yes, you can cancel the order before the work begins. Contact the specialist and arrange the cancellation. The cancellation terms depend on the agreement with the specialist.
For craftsmen
How to become a master on Locate?
Зарегистрируйтесь на платформе, заполните профиль, добавьте услуги и портфолио. После модерации ваш профиль станет доступен клиентам.
How do companies publish a profile?
The company registers an account, fills out the public page, adds the address, schedule, services, team, and contacts. After verification and publication, clients can view the company profile and submit a request.
How much does placement cost?
Basic listing is free. Premium subscription offers additional benefits: priority in search, statistics, and an extended portfolio.
How to get more orders?
Complete your profile fully, add high-quality photos of your work, respond to requests promptly, and gather positive reviews.
Как пройти верификацию?
Загрузите документы, подтверждающие вашу квалификацию, в личном кабинете. Модерация занимает 1-3 рабочих дня.
How to change service prices?
Go to your personal account, "My Services" section, select a service and edit the price. Changes are saved instantly.
Payment and Security
How is the payment made?
Payment is made directly to the master in the way convenient for you: cash, card, or transfer. Locate does not charge a commission on orders.
Is it safe to use the platform?
Да, мы проверяем мастеров перед регистрацией и отслеживаем отзывы. Ваши личные данные защищены и не передаются третьим лицам.
What to do if you have problems with the technician?
Contact our support service through the feedback form or email. We will help resolve the dispute.
How to contact Locate support?
Write through the feedback form on the contact page or send a letter to support@locate.ge. Please provide a link to the profile, order, or correspondence so that support can understand the situation more quickly.
Is there a warranty on the work?
The warranty depends on the specific specialist and type of service. Discuss the warranty terms with the specialist before starting the work.
Support and disputes
Where can I go for account-related issues?
Contact support through the contact page and provide the email or phone number associated with the account. Do not send your password; support does not request it to verify your inquiry.
Where should I write regarding payment or subscription?
Open the contact page or send an email to support@locate.ge. Include the payment ID, date, amount, and a screenshot of the status, if available.
How to appeal profile or content moderation?
Describe exactly what was rejected, attach a link to the profile, post, or service, and explain which information needs to be reviewed. The Locate team will manually review the request.
How to complain about a review or a disputed situation?
Send a link to the review, profile, or order, briefly describe the situation, and attach evidence. Locate may hide content that violates the rules or request clarifications from the parties involved.
How does Locate publish and moderate reviews?
Reviews are published as user experiences of Locate clients. The team may hide spam, insults, personal data, and reviews that require verification. The provider or client can contact support for resolution.
What to do if there is a problem with booking or ordering?
First, contact the technician or company through the available contacts. If you are unable to reach an agreement, write to support with the appointment date, service, and a link to the profile.
Account and settings
How to change profile information?
Log in to your account and go to the "Settings" section. There you can change your name, photo, contacts, and other information.
Forgot your password, what should you do?
On the login page, click "Forgot password?" and follow the instructions. A password reset link will be sent to your email.
How do I delete an account?
To delete your account, contact support through the feedback form. Please note that all data will be permanently deleted.
How do I turn off notifications?
In your personal account, go to "Settings" → "Notifications" and select which notifications you want to receive.
Knowledge base articles
Published Locate instructions for clients, specialists, and companies.
Management
Работа с клиентами
Работа с клиентами: лучшие практики
Коммуникация с клиентами Качественное общение — ключ к успеху на платформе. Быстрые ответы Старайтесь отвечать на сообщ...
FAQ
Платежи и финансы
Как вывести заработанные средства?
Для вывода средств: Перейдите в раздел "Финансы" Убедитесь, что баланс достаточен для вывода Нажмите "Вывести средства"...
FAQ
Профиль и настройки
Как изменить фото профиля?
Чтобы изменить фото профиля: Перейдите в раздел "Настройки" Нажмите на текущее фото Выберите новое изображение Обрежьте...
FAQ
Заказы и услуги
Как отменить заказ?
Чтобы отменить заказ: Перейдите в раздел "Заказы" Найдите нужный заказ Нажмите "Отменить" Укажите причину отмены Важно...
Management
Управление услугами
Как эффективно управлять услугами
Организация услуг Правильная организация услуг помогает клиентам быстрее находить нужное. Категории услуг Группируйте у...
Management
Быстрый старт
Полное руководство по началу работы
Введение Добро пожаловать на платформу Locate! Это руководство поможет вам быстро освоить все основные функции. 1. Реги...
FAQ
Начало работы
Как начать работу на платформе?
Чтобы начать работу на платформе, выполните следующие шаги: Зарегистрируйтесь и подтвердите email Заполните профиль мас...
Management
Аналитика и отчёты
Использование аналитики для роста
Панель аналитики Раздел "Аналитика" поможет вам отслеживать эффективность работы. Ключевые метрики Просмотры профиля —...
Rules of trust and safety
A brief overview of how Locate describes reviews, provider verification, complaints, payment, and privacy.
Provider verification
Masters and companies fill out profiles, services, prices, schedules, and contacts themselves. Additional facts, certificates, and sensitive data should only be published after verification or moderation.
About LocateComplaints and Disputes
For a complaint, please include a link to the profile, review, order, or correspondence and briefly describe the situation. Locate may request clarifications, hide the violating content, or forward the appeal for manual review.
Contact supportPayment and returns
Paid Locate plans cover access to the platform's SaaS features. Payment for the services of a specific specialist, salon, or clinic is arranged separately with the provider, unless otherwise specified in the order.
Payment termsPrivacy
The privacy policy describes what data Locate collects, why it is used, how it is protected, and where to go for questions about accessing, correcting, or deleting data.
Privacy PolicyDidn't find an answer?
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